Trust Center
Service Commitments
The availability, response and remediation targets Vestval is prepared to sign and measure.
Overview
We sign realistic service commitments we intend to meet, and we measure ourselves against them. Availability, response and remediation targets are written into agreements and reported against — not left as marketing adjectives.
Service commitments are backed by the architecture and continuity practices that make them achievable, so an SLA is a reflection of how the system is built, not a wish.
What this covers
Availability targets
Defined uptime commitments per service, backed by redundant architecture and monitoring.
Response targets
Committed response times for issues by severity, aligned to the support policy.
Remediation
Targets for time-to-fix on validated issues, with transparent progress reporting.
Measurement
We measure against our commitments and report performance to enterprise customers.
Maintenance windows
Planned maintenance is scheduled and communicated to minimize disruption.
Credits & accountability
Where commitments are missed, agreements define the accountability and remedies.
FAQ
Frequently asked
- Yes. Enterprise agreements include written availability commitments backed by redundant architecture and monitoring.